Why can’t DocsPlus find my network?

When opening DocsPlus, you receive a pop-up message stating “Trying to find network…” with the option to disconnect.

Resolution

This error message indicates a problem connecting to the Home folder (formerly Shared Files) on the network.

You can click Disconnect and continue, however:

• By default, your files will be saved to the computer instead of the network.
• The Word Pool won't be editable (but will still work).

To resolve the problem, please contact your IT Support.

IT PROFESSIONALS

Home is the default open / save location.

In standalone installations, this is a folder located within:
C:\Users\Public\Documents\

In a network installation, all computers point to a single network share. The location is chosen during the network setup on the server (prior to generation of the install package).

This location is stored in the SharedFiles value of the following Registry key on each computer:

DocsPlus
32-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\Crick\DocsPlus
64-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Crick\DocsPlus

The SharedFiles value can be modified freely. For best results, we recommend supplying a UNC path to a non-hidden network share that Domain Users have read / write access to.

You must also ensure that the Explorer value is set to Path.