Why am I getting an error on install?

When trying to install DocsPlus, it fails with the error:

Source file not found: <location to>\CrickNativeUtils.dll. Verify that the file exists and that you can access it.

Resolution

Sophos Antivirus has been known to block DocsPlus from installing.

It quarantines or blocks access to CrickNativeUtils.dll when the file is being copied to the computer.

To proceed, please forward this to your IT Support.

FOR IT PROFESSIONALS

To install DocsPlus on a computer running Sophos:

1. Temporarily disable Sophos.
2. Follow the relevant article below to exclude DocsPlus from Sophos.
3. Restore CrickNativeUtils.dll from the Sophos quarantine.
   or
   Download the installer again.
   or
   (Network install) Perform the network setup again to generate a new MSI package.
4. Install DocsPlus. It should complete successfully now.
5. Test launching DocsPlus with Sophos enabled.

For further assistance, please contact our support team.