Check that your software is working on all your devices in preparation for your training.
To ensure DocsPlus is working correctly, please perform this checklist on at least one computer before your training session.
If you experience issues of any sort, please contact Support.
1) Latest version
Install the latest version to ensure you have all the current features.
If DocsPlus is currently installed, open the Help ribbon tab, click About DocsPlus, and note your Version number.
Click the installer link below and check the version number (v2.0.X.XXX) of the downloads. If yours is lower, follow the steps on that page to update:
If you run Sophos Antivirus, please see:
COMPLETED
2) Launch
Launch DocsPlus and check that it loads successfully.
If the teal loading screen gets stuck on a particular Step, disappears, or nothing seems to happen, please see:
COMPLETED
3) Predictor
To test the word prediction, click the 
Predictor icon in the Document ribbon tab, and then start typing.
Suggested words should appear in a floating panel or above the bottom grid area.
If the Predictor icon is dimmed out and unusable, see:
COMPLETED
4) Speech
To test the speech, type a sentence in the Document. When completed with punctuation, you should hear the text spoken, with words being highlighted in sequence.
Alternatively, click the 
Speak Text icon. If the icon is dimmed out: click its dropdown arrow and choose a voice other than None.
COMPLETED
5) Sound Recording
If the computer doesn’t have a built-in microphone, connect an external one before launching DocsPlus.
To test sound recording, click the 
Sound Recorder icon. Click the Record icon, talk a bit, and then click STOP. The Play icon should turn green. Click it and you should hear yourself talking.
If you can't hear the playback (despite hearing other sounds on the computer):
- In the Options ribbon tab, click Manage.
- In the Audio tab, move your microphone to the top of the list if required.
COMPLETED
6) LearningGrids
To test opening a free resource, click the top-left 
Explorer icon and open the LearningGrids tab. The website should load in the same window, listing the latest resources.
Click a resource’s Open button. It should load within DocsPlus and be usable.
If the website doesn't load, or you get an error message, please see:
COMPLETED
To ensure DocsPlus is working correctly, please perform this checklist on at least one iPad before your training session.
If you experience issues of any sort, please contact Support.
1) Latest version
Install the latest version to ensure you have all the current features.
To install DocsPlus on an iPad, see our step-by-step install guide. For guidance on deploying to multiple iPads using your MDM, click here.
If DocsPlus is already installed, iPads typically update apps automatically. To manually check for updates, launch the App Store and tap the top-right Account icon.
We also recommend updating your iPad to the latest iPadOS:
COMPLETED
2) Launch
Launch DocsPlus and check that it loads successfully.
If you get an error message, please see:
COMPLETED
3) License + Speech
To check that the app is licensed successfully, write some words, and then tap the 
Speak Text icon.
If an error message says you're in Limited Access Mode, please see:
If words are being highlighted in sequence, but you can't hear the speech, see:
COMPLETED
4) LearningGrids
To test opening a free resource, tap the top-left 
Explorer icon and choose LearningGrids. The website should load in a new window, listing the latest resources.
Tap a resource’s Open button. It should load within the app and be usable.
If the website doesn't load, or you get an error message, please see:
COMPLETED
To ensure DocsPlus is working correctly, please perform this checklist on at least one Chromebook before your training session.
If you experience issues of any sort, please contact Support.
1) Latest version
Install the latest version to ensure you have all the current features.
To install DocsPlus for Chromebook, see our step-by-step install guide. For guidance on deploying to multiple Chromebook users, click here.
COMPLETED
2) Launch
Launch DocsPlus and check that it loads successfully.
If you get an error message, please see:
COMPLETED
3) License + Speech
To check that the app is licensed successfully, write some words, and then click the Speak Text icon.
If an error message says you're in Limited Access Mode, please see:
To manage your licenses, see:
COMPLETED
4) LearningGrids
To test opening a free resource, click the top-left Explorer icon and choose LearningGrids. The website should load in a new window, listing the latest resources.
Click a resource’s Open button. It should load within the app and be usable.
If the website doesn't load, or you get an error message, please see: