In this update, we have released a new version of Clicker Desktop (Win / Mac) and Clicker Writer (iPad / Chromebook).

These updates are free for all Clicker subscribers:

• Windows and Mac: Download and run the installer.
  
• iPad: Get the latest version from the App Store (your iPad may be set to do this automatically).
  
• Chromebook: Run the app in the usual way - it will update automatically.

What’s new?

• Widgit Symbols included in Clicker Desktop and Clicker Writer
  
• Clicker Writer Picturize improvements

Scroll down for a more detailed description of each of these changes.

Widgit Symbol Library

A library of almost 10,000 Widgit Symbols is now included in Clicker Desktop and Clicker Writer.

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Picturize with Widgit Symbols

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Picturize Clicker Sets with Widgit Symbols

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Picturize the Predictor and Spell Checker with Widgit Symbols

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Picturize improvements in Clicker Writer

If you’re installing for the first time, get your 20-character serial number - your Subscription Manager can find this in Subscription Management.

Standalone installation

1. Download the Clicker installer, entering the serial number if requested.
2. Run your downloaded installer.

Network installation (Windows)

We recommend uninstalling all old Clicker versions first. If Windows Group Policy or SCCM was used to deploy Clicker previously, use the same method to uninstall it.

For multiple orphaned Clicker installations that can’t be uninstalled remotely, you can use our Uninstall Tool.

GROUP POLICY OR SIMILAR

1. Run the downloaded file and click Install to start extraction. The installer should then start automatically (if not, run Setup.exe in the Clicker Installer folder).
   
2. Choose Install to computers on a network and click Install.
   
3. Provide your 20-character Serial Number.
   
4. Specify a location for your unique Clicker MSI package to be generated.
   
5. Specify the Home location (the default when opening / saving files in Clicker).
   If the clients have a cloud storage app installed, you can select it here. The locations used are:
   
   
   • OneDrive - %OneDrive%
     
   • Google Drive for Desktop - G:\
     
   • Dropbox - %UserProfile%\Dropbox\

Alternatively, provide a UNC path to a non-hidden network share that your users have read / write access to.

The Home location can be changed by the user after installation.

6. Each computer must activate a license before it can use Clicker. This usually happens automatically over the Internet during client installation. If your network has a proxy server, click Proxy Settings to supply the details.
   
7. When the network setup finishes, it will generate a unique MSI package at your chosen location. You can then do one of the following:
   
   
   • Deploy it to computers using Windows Group Policy or similar.
     
   • Install via command line, such as:
     msiexec /i "\\servername\sharename\Clicker8-enGB.msi" /qn
     
   • On a computer, browse to the MSI share and run Clicker8-enGB.msi manually.

MICROSOFT INTUNE / ENDPOINT 

1. Run the downloaded file and click Install to start unpacking it.
   
2. Close the Clicker Installer that auto-starts and extract "Clicker8-enGB.msi" from the MSI subfolder.
   
3. In Intune, deploy the MSI as a Line-of-Business app.
   
4. Specify these parameters (where PIDKEY is your serial number and SHAREDFILES is where you’d like Clicker to save documents). Replace XXXXX XXXXX XXXXX XXXXX with your serial number.
   
   /qn PIDKEY="XXXXX XXXXX XXXXX XXXXX" SHAREDFILES="C:\Users\Public\Documents\Clicker"
   
   
5. If you would prefer to use cloud storage, replace SHAREDFILES with EXPLORER. Possible values for EXPLORER are “OneDrive”, “GoogleDrive” and “Dropbox”.

RM CC4 NETWORK 

Follow the instructions above to generate a custom MSI package. Use the RM Package Builder to install it on a single client. This will generate a CC4 package, which you can then deploy to other clients.

SYSTEM IMAGE 

If you deploy a system image containing Clicker, it will require activation on each computer:

1. Run the downloaded file and click Install to start extraction. The installer should then start automatically (if not, run Setup.exe in the Clicker Installer folder).
   
2. Choose Install to computers on a network and click Install.
   
3. Provide your 20-character Serial Number.
   
4. Specify a location for your unique Clicker MSI package to be generated.
   
5. Specify the Home location (the default when opening / saving files in Clicker).
   If the clients have a cloud storage app installed, you can select it here. The locations used are:
   
   
   • OneDrive - %OneDrive%
     
   • Google Drive for Desktop - G:\
     
   • Dropbox - %UserProfile%\Dropbox\

Alternatively, provide a UNC path to a non-hidden network share that your users have read / write access to.

The Home location can be changed by the user after installation.

6. Disable automatic activation.
   
7. After the MSI package is generated, install it to your system image.
   
8. Deploy your system image to computers.
   
9. Activate Clicker via command line.

Activation doesn’t require elevated privileges and is simple enough to be performed by a user if necessary (a prompt appears on launch).

THIN CLIENTS / VIRTUAL DESKTOPS 

A Flexi subscription is required to use Clicker on a thin client / virtual desktop system.

If Clicker is used in a virtual environment without a Flexi subscription, activation will be unsuccessful.

Network installation (Mac)

We recommend uninstalling all old Clicker versions first.

1. Open the downloaded DMG file. In the Clicker Installer drive that appears in Finder, double-click the Clicker Installer file.
   
2. Choose Install to computers on the network and click Install.
   
3. Provide your 20-character Serial Number.
   
4. Specify the Home location (the default when opening / saving files in Clicker). If a cloud storage app is installed, you can select it here. Alternatively, select Network share. Click beneath it, click Choose, and then browse to a network share that users have read / write access to.
   
   The Home location can be changed by the user after installation.
   
   
5. Specify a location for your unique client package to be generated.
   
6. Agree to the license agreement and then click Install.
   
7. When the network setup finishes, a Clicker Client.dmg will be generated at your specified location. You can then do one of the following:
   
   
   • On each Mac client, browse to the Clicker Client.dmg, double-click it, and then run the Clicker Installer.pkg inside.
   
   OR
   
   
   • Install via command line, such as:
   
   OR
   
   
   • sudo installer -pkg /path/to/Clicker\ Installer.pkg -target /
   
   OR
   
   
   • Deploy the Clicker Installer.pkg to clients via Apple Remote Desktop or similar.

Cloud storage is a folder on the internet that you can access from any device. You can open / save files to this folder just like any other. Saving a file using one device will automatically sync it to your other devices (e.g. save a file from a Windows PC and then open it on an iPad).

You can also make certain files / folders available to other people (on a read-only basis or with full editing control). These will then appear in their cloud storage for easy access.

Sign up to a provider

If you don’t already have a cloud storage account, you can sign up to a free provider:

• Dropbox - www.dropbox.com
• Google Drive - drive.google.com
• OneDrive - onedrive.live.com

Install the provider's App

Download and install the provider's app:

• Dropbox - www.dropbox.com/install
• Google Drive - www.google.com/drive/download
• OneDrive - www.microsoft.com/microsoft-365/onedrive/download

This will create a folder on your computer that automatically syncs with your cloud storage.

Note: Windows PCs already have OneDrive and Macs already have iCloud.

Set up DocsPlus

The Home location in DocsPlus is the default when opening / saving files.

To change the Home location:

1. In the Options ribbon tab, click Explorer.
2. On the left, select Home.
3. On the right, select the installed cloud storage app you wish to use.
4. Click Close to finish.

If you want easy access to your cloud storage without it being the default, follow the steps above but select Additional at Step 2.

If you don't see Explorer in the Options ribbon tab, please install the latest version of DocsPlus:

• DocsPlus Universal Windows Installer
• DocsPlus Universal Mac Installer

Most people are familiar with email, so it's a good way to share files every now and then.

For regular file sharing, consider using cloud storage instead.

Send a file

1. In DocsPlus, click Explorer in the bottom-left corner.
2. Browse to your file.
3. Right-click the file and choose Email.
4. Your email client should display a blank email with the file attached.

Receive a file

1. In your email client, open the received email.
2. Double-click the file attachment to open it in DocsPlus.
3. In the top ribbon, open the Document or Smart Tab tab (depending on the file type).
4. Click the arrow beside Save and choose Save As.
5. Save the file to your desired location.

If your computer is connected to your organisation's network, and your IT Support performed a network installation of DocsPlus, network file sharing should already be set up.

To check this:

1. In DocsPlus, open the Options ribbon tab and click Manage.
2. Open the Files tab.
3. Does the Home location begin with \\ ?

If so, the Home location in DocsPlus Explorer is pointing to a folder on your organisation’s network.

Therefore, files saved in Home should appear in the same place on any computer (that has DocsPlus and is connected to the network).

Disconnection

If your computer is disconnected from your organisation's network (e.g. you've taken a laptop home), DocsPlus will detect this and Home will revert to a location on your computer:

• Windows - C:\Users\Public\Documents\DocsPlus
• Mac - Macintosh HD/Users/Shared/Crick Software/DocsPlus

To manage your subscription, go to Subscription Management.

To manage your subscription, go to Subscription Management.

You can use the AirDrop feature of your Mac to wirelessly exchange files with another Mac or an iPad.

Both devices must be within 9m (30ft) of each other, with Wi-Fi and Bluetooth turned on. The receiving device must have AirDrop set to Contacts Only or Everyone.

If you can't see the receiving device, please see Apple's guidance:

• Mac - If you can't see the other device in AirDrop
• iPad - How to adjust AirDrop settings

SEND FROM MAC

1. Save the file to a folder on your Mac.
2. In Finder, right-click the file and choose Share > AirDrop.
3. Select the receiving device.
4. When it says Sent, click Done to finish.

RECEIVE ON MAC

When the AirDrop notification appears, click Accept. Your Downloads folder will open. Double-click the received file to open it.

RECEIVE ON IPAD

When the AirDrop notification appears, tap Accept, and then tap the relevant app name to open it.

You can use the AirDrop feature of your Mac to wirelessly exchange files with another Mac or an iPad.

Both devices must be within 9m (30ft) of each other, with Wi-Fi and Bluetooth turned on. The receiving device must have AirDrop set to Contacts Only or Everyone.

If you can't see the receiving device, please see Apple's guidance:

• Mac - If you can't see the other device in AirDrop
• iPad - How to adjust AirDrop settings

SEND FROM MAC

1. Save the file to a folder on your Mac.
2. In Finder, right-click the file and choose Share > AirDrop.
3. Select the receiving device.
4. When it says Sent, click Done to finish.

RECEIVE ON MAC

When the AirDrop notification appears, click Accept. Your Downloads folder will open. Double-click the received file to open it.

RECEIVE ON IPAD

When the AirDrop notification appears, tap Accept, and then tap the relevant app name to open it.

Please click on the link below to download the PDF training guide.

Please click on the link below to download the PDF training guide.

If you’re installing for the first time, get your 20-character serial number - your Subscription Manager can find this in Subscription Management.

Standalone installation

1. Download the DocsPlus installer, entering the serial number if requested.
2. Run your downloaded installer.

Network installation (Windows)

We recommend uninstalling all old DocsPlus versions first. If Windows Group Policy or SCCM was used to deploy DocsPlus previously, use the same method to uninstall it.

For multiple orphaned DocsPlus installations that can’t be uninstalled remotely, you can use our Uninstall Tool.

GROUP POLICY OR SIMILAR

1. Run the downloaded file and click Install to start extraction. The installer should then start automatically (if not, run Setup.exe in the DocsPlus Installer folder).
   
2. Choose Install to computers on a network and click Install.
   
3. Provide your 20-character Serial Number.
   
4. Specify a location for your unique DocsPlus MSI package to be generated.
   
5. Specify the Home location (the default when opening / saving files in DocsPlus).
   If the clients have a cloud storage app installed, you can select it here. The locations used are:
   
   
   • OneDrive - %OneDrive%
     
   • Google Drive for Desktop - G:\
     
   • Dropbox - %UserProfile%\Dropbox\

Alternatively, provide a UNC path to a non-hidden network share that your users have read / write access to.

The Home location can be changed by the user after installation.

6. Each computer must activate a license before it can use DocsPlus. This usually happens automatically over the Internet during client installation. If your network has a proxy server, click Proxy Settings to supply the details.
   
7. When the network setup finishes, it will generate a unique MSI package at your chosen location. You can then do one of the following:
   
   
   • Deploy it to computers using Windows Group Policy or similar.
     
   • Install via command line, such as:
     msiexec /i "\\servername\sharename\DocsPlus-enGB.msi" /qn
     
   • On a computer, browse to the MSI share and run DocsPlus-enGB.msi manually.

MICROSOFT INTUNE / ENDPOINT 

1. Run the downloaded file and click Install to start unpacking it.
   
2. Close the DocsPlus Installer that auto-starts and extract "DocsPlus-enGB.msi" from the MSI subfolder.
   
3. In Intune, deploy the MSI as a Line-of-Business app.
   
4. Specify these parameters (where PIDKEY is your serial number and SHAREDFILES is where you’d like DocsPlus to save documents). Replace XXXXX XXXXX XXXXX XXXXX with your serial number.
   
   /qn PIDKEY="XXXXX XXXXX XXXXX XXXXX" SHAREDFILES="C:\Users\Public\Documents\DocsPlus"
   
   
5. If you would prefer to use cloud storage, replace SHAREDFILES with EXPLORER. Possible values for EXPLORER are “OneDrive”, “GoogleDrive” and “Dropbox”.

RM CC4 NETWORK 

Follow the instructions above to generate a custom MSI package. Use the RM Package Builder to install it on a single client. This will generate a CC4 package, which you can then deploy to other clients.

SYSTEM IMAGE 

If you deploy a system image containing DocsPlus, it will require activation on each computer:

1. Run the downloaded file and click Install to start extraction. The installer should then start automatically (if not, run Setup.exe in the DocsPlus Installer folder).
   
2. Choose Install to computers on a network and click Install.
   
3. Provide your 20-character Serial Number.
   
4. Specify a location for your unique DocsPlus MSI package to be generated.
   
5. Specify the Home location (the default when opening / saving files in DocsPlus).
   If the clients have a cloud storage app installed, you can select it here. The locations used are:
   
   
   • OneDrive - %OneDrive%
     
   • Google Drive for Desktop - G:\
     
   • Dropbox - %UserProfile%\Dropbox\

Alternatively, provide a UNC path to a non-hidden network share that your users have read / write access to.

The Home location can be changed by the user after installation.

6. Disable automatic activation.
   
7. After the MSI package is generated, install it to your system image.
   
8. Deploy your system image to computers.
   
9. Activate DocsPlus via command line.

Activation doesn’t require elevated privileges and is simple enough to be performed by a user if necessary (a prompt appears on launch).

THIN CLIENTS / VIRTUAL DESKTOPS 

A OneSchool Unlimited subscription is required to use DocsPlus on a thin client / virtual desktop system.

If DocsPlus is used in a virtual environment without an Unlimited subscription, activation will be unsuccessful.

Network installation (Mac)

We recommend uninstalling all old DocsPlus versions first.

1. Open the downloaded DMG file. In the DocsPlus Installer drive that appears in Finder, double-click the DocsPlus Installer file.
   
2. Choose Install to computers on the network and click Install.
   
3. Provide your 20-character Serial Number.
   
4. Specify the Home location (the default when opening / saving files in DocsPlus). If a cloud storage app is installed, you can select it here. Alternatively, select Network share. Click beneath it, click Choose, and then browse to a network share that users have read / write access to.
   
   The Home location can be changed by the user after installation.
   
   
5. Specify a location for your unique client package to be generated.
   
6. Agree to the license agreement and then click Install.
   
7. When the network setup finishes, a DocsPlus Client.dmg will be generated at your specified location. You can then do one of the following:
   
   
   • On each Mac client, browse to the DocsPlus Client.dmg, double-click it, and then run the DocsPlus Installer.pkg inside.
   
   OR
   
   
   • Install via command line, such as:
   
   OR
   
   
   • sudo installer -pkg /path/to/DocsPlus\ Installer.pkg -target /
   
   OR
   
   
   • Deploy the DocsPlus Installer.pkg to clients via Apple Remote Desktop or similar.

You’d like to configure Tobii Dynavox PC Eye 5 to work with DocsPlus on a Windows device.

To use Tobii Dynavox PC Eye 5 with DocsPlus' Eye Gaze, you will need to adjust the settings as detailed below:

6. After these changes have been made on TD Control, open DocsPlus.
7. Select Options > Access > Eye Gaze.
8. You can then edit the dwell time and appearance of the dwell color to your liking.
9. Once you have made these adjustments to the DocsPlus Eye Gaze settings, you are ready to start using Eye Gaze.

You’d like to configure Tobii Dynavox PC Eye 5 to work with Clicker on a Windows device.

To use Tobii Dynavox PC Eye 5 with Clicker’s Eye Gaze, you will need to adjust the settings as detailed below:

6. After these changes have been made on TD Control, open Clicker.
7. Select Options > Access > Eye Gaze.
8. You can then edit the dwell time and appearance of the dwell color to your liking.
9. Once you have made these adjustments to the Clicker Eye Gaze settings, you are ready to start using Eye Gaze.

Clicker’s Eye Gaze is primarily designed for children from early years to age 11, to give them access to the core functionality of Clicker.

The Home location in Clicker is the default when opening / saving files.

If your IT Support performed a network installation of Clicker, they had the opportunity to set Home to a folder on your network.

To check this:

1. In Clicker, open the Options ribbon tab and click Explorer.
2. Click Home on the left.
3. Is it set to Local or Network and does the location beneath begin with \\ ?

If so, the default Home location in Clicker's Explorer is pointing to a folder on your organization’s network.

Therefore, files saved in Home should appear in the same place on any computer (that has Clicker and is connected to the network).

DISCONNECTION

If your computer is disconnected from your organization's network (e.g. you've taken a laptop home), Clicker will detect this and Home will revert to a location on your computer:

• Windows - C:\Users\Public\Documents\Clicker
• Mac - Macintosh HD/Users/Shared/Crick Software/Clicker 

Most people are familiar with email, so it's a good way to share files every now and then.

For regular file sharing, consider using cloud storage instead.

SEND A FILE

1. In Clicker, click Explorer in the bottom-left corner.
2. Browse to your file.
3. Right-click the file and choose Email.
4. Your email client should display a blank email with the file attached.

RECEIVE A FILE

1. In your email client, open the received email.
2. Double-click the file attachment to open it in Clicker.
3. In the top ribbon, open the Document or Clicker Set tab (depending on the file type).
4. Click the arrow beside Save and choose Save As.
5. Save the file to your desired location.

 Previous page 

Cloud storage is a folder on the internet that you can access from any device. You can open / save files to this folder just like any other. Saving a file using one device will automatically sync it to your other devices (e.g. save a file using a Windows PC and then open it on an iPad).

You can also make certain files / folders available to other people (on a read-only basis or with full editing control). These will then appear in their cloud storage for easy access.

SIGN UP TO A PROVIDER

If you don’t already have a cloud storage account, you can sign up to a free provider:

• Dropbox - www.dropbox.com
• Google Drive - drive.google.com
• OneDrive - onedrive.live.com

INSTALL THE PROVIDER'S APP

Download and install the provider's app:

• Dropbox - www.dropbox.com/install
• Google Drive - www.google.com/drive/download
• OneDrive - www.microsoft.com/microsoft-365/onedrive/download

This will create a folder on your computer that automatically syncs with your cloud storage.

Note: Windows PCs already have OneDrive and Macs already have iCloud.

SET UP CLICKER

The Home location in Clicker is the default when opening / saving files.

To change the Home location:

1. In the Options ribbon tab, click Explorer.
2. On the left, select Home.
3. On the right, select the installed cloud storage app you wish to use.
4. Click Close to finish.

If you want easy access to your cloud storage without it being the default, follow the steps above but select Additional at Step 2.

If you don't see Explorer in the Options ribbon tab, please install the latest version of Clicker:

• Clicker Windows Installer
• Clicker Mac Installer

When trying to print, you receive the following error message (even though printers are installed and usable in other programs):
No Printers could be found.

Resolution

This may happen if a printer management service is used to control printing on your network.

Try printing in another program (or just connect to the printer without printing anything). This may trigger the printer management service to enable printing in DocsPlus.

If unsuccessful, choose a virtual PDF printer. This will save the printout as a PDF file instead of actually printing it. You can then open the PDF in another program (e.g. a PDF reader or web browser) and print from there.

Windows 11 comes with a Microsoft Print to PDF printer installed by default. Alternatively, others are available as a free download (e.g. CutePDF).

When launching DocsPlus, you receive one or more of the following error messages:
Cannot find 'MSVCP140.dll'. Please, re-install this application.
or
The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer.
or
DocsPlus has stopped working.

Resolution

DocsPlus uses Visual C++ to run correctly. On rare occasions, these components don't register properly when during installation.

To resolve the problem, download and install the Visual C++ 2015 Redistributable from Microsoft:

1. Log into Windows as an administrator.
2. Click this link to start the download:
   https://go.microsoft.com/fwlink/?LinkId=615459
3. Run the downloaded vc_redist.x86.exe file. Accept the license agreement and then click Install.
4. When the installation has finished, restart the computer.

DocsPlus should now launch correctly.

When typing in a cell or text box, the on-screen keyboard always appears (even if your device doesn't have a touch screen).

Resolution

In rare circumstances, a computer may be detected as having a touch screen when it doesn’t (e.g. when using a SMART Board).

This causes our software to operate in “tablet mode” and display the on-screen keyboard whenever you input text.

To resolve the problem:

1. Click Manage in the Options ribbon tab.
2. On the Advanced tab, enable This computer has a physical keyboard and click OK.